We make your systems observable, automate the routine, and apply AI where it pays off.
A private consultancy with production experience in contact centres, banking and industrial ERP. Delivered as a service or installed entirely inside your network.
Discuss a taskFour areas of work
Telecom and contact centres
Carrier and route quality, traffic balancing, NOC alerting, call-centre operations.
Monitoring and operations
ERP and licence usage, infrastructure health, incident routing and escalation.
Applied AI
Agents, on-premises models, assistants over company knowledge, transcription, team training.
Banking and fintech
Lending platforms, ledgers, data marts and analytics for banks and microfinance.
Contributions accepted by maintainers
Systems we built and run
| System | Domain | What it does |
|---|---|---|
| Carrier monitoring for a contact centre | telecom | 19 countries, 90+ queues, 32 carriers, 5M+ call records; reaction time cut from hours to minutes. |
| ERP licence monitor | operations | Licence pool read every 15 minutes, with history and alerts to Microsoft Teams; cloud or on-premises. |
| Lending platform for microfinance | fintech | Double-entry ledger, loan products as configuration, digital onboarding with eKYC. |
| Knowledge base from chats and meetings | ai | Transcription with speaker separation; decisions and tasks extracted and linked to their sources. |
| Local-first voice assistant | ai | Dictation and meeting notes on the laptop; speech never leaves the device. |
| Answers from corporate chat | ai | Staff questions answered from chat history and guides, with a link to every source. |
| Local vision model for agents | ai | Screenshot analysis and OCR on a local model for coding and support agents. |
| Parking access with quotas | physical | Plate recognition at the gate; cars over the owner's quota are not let in. |
| Media archive pipeline | data | Duplicates removed, people and events recognised, years of photos sorted into a timeline. |
Start small, prove it on your data
A short call
You describe the problem and how you notice it today. We say what can be measured and automated.
A pilot
One system, a few weeks, your real data. You see the result before you commit.
Run it your way
We operate it as a service, or install it on your servers and hand it to your team.
Strict security policy? Everything can run inside your network, with no outbound connections beyond the ones you approve.
Tell us about your task
A few lines are enough: which system, what goes wrong, how you notice it today. We reply by email.